At Elite Fashion Tales, customer satisfaction is our top priority. We proudly design and deliver handmade and print-on-demand apparel with care, and we understand that sometimes things may not go as expected. Our refund and exchange policy ensures fairness while supporting the nature of our made-to-order business model.

Return & Exchange Window

You may request a return or exchange within 15 days of receiving your item. To be eligible:

  • The item must be unworn, unused, and in its original condition, with tags and packaging intact.

  • A restocking fee of £25/$30 will apply unless the return is due to an error on our part.

We do not issue cash refunds. Eligible returns will be processed as web store credit (in the form of a coupon code) or exchange, based on your preference.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom-made or custom-sized items (unless defective or misprinted).

  • Sale items, gift cards, and items marked as “final sale.”

  • Purchases made at pop-up events, trade shows, or Comic-Cons.

  • Accessories (e.g., caps, bags, jewelry) due to hygiene and handling restrictions, unless defective.

Custom Apparel Policy

For customized or made-to-order products (including jackets, tops, bottoms, and other apparel):

  • It is the customer’s responsibility to ensure accurate measurements when placing an order.

  • Returns are only accepted if the item is defective or materially different from what was ordered.

  • Slight variations in fit, color, or stitching due to fabric types or handmade processes are not considered faults.

If a sizing issue is due to customer error, we may offer a discounted remake or an exchange, depending on the condition of the returned item and our discretion.

Color & Material Disclaimer

Please note:

  • Colors may appear different on screens versus real-life due to lighting, monitor settings, or fabric type.

  • Vegan leather, cotton blends, and printed fabrics may have minor inconsistencies in tone or finish. These are not considered defects.

  • We reserve the right to make material or color substitutions depending on availability without compromising the overall design.

How to Return an Item

To initiate a return or exchange:

  1. Email info@elitefashiontales.com with your order number, item(s), and reason for return.

  2. Wait for a confirmation and instructions before returning any item.

  3. Return shipping is the responsibility of the customer unless the item is defective or incorrect.

We recommend using a trackable shipping method. If your return is not properly marked or delivered, Elite Fashion Tales is not liable for lost packages.

Shipping Fees & Abandoned Parcels

  • Original shipping fees (including express delivery) are non-refundable.

  • If a parcel is refused, unclaimed, or returned due to customer negligence, it will be considered an abandoned shipment. No complimentary replacement or refund will be provided.

  • Additional charges may apply if re-shipping is requested.

Final Note

We reserve the right to approve or deny any return or exchange request based on our policy and product condition. By purchasing from Elite Fashion Tales, you agree to this Refund & Exchange Policy as well as our full Terms & Conditions.

For any concerns or clarifications, contact us at info@elitefashiontales.com — we’re happy to help.